Step 1: Check if the Bill is Paid
You would be surprised how often this gets overlooked, even in business settings. Perhaps your service is on autopay, but your card expired. Double-check to make sure your service is paid. It’s often the simplest internet help that solves the problem.
Step 2: Restart your Modem or Router
This is simple. Find your modem or router. In the back, you will see its power supply. Unplug the power cord for 30 seconds, and then plug it back in. Your modem or router will take a couple of minutes to restart.
Step 3: Check the Internet Status Light
Usually located in the front of your modem or router, this LED status light should be a solid color such as green, white, and sometimes blue. A blinking or flashing status LED could indicate connectivity issues.
Step 4: Use an Ethernet Cable
If possible, connect an Ethernet cable from your device to the modem or router. If it’s successful, your issue may be isolated to the WiFi.
Step 5: Check for a Power Button
Some modems and routers have power buttons on the back. Check to see if it’s switched on.
Step 6: Is it Me?
Check to see if your internet issues are isolated to you or if multiple devices are having problems. Check to see if WiFi is enabled on your device. Occasionally, network drivers become corrupted during system updates. If this happens, you need to re-download your drivers from a working device and install them.
Step 7: Run Diagnostics
If you have your internet service provider’s app on a phone or tablet, you can run diagnostics from there.
Step 8: Contact Your Service Provider
If you’ve tried everything and still can’t fix your internet issues, it’s time to call your service provider. They will be able to pinpoint where the issue is happening. Perhaps they are experiencing an outage.