FAQ: Privacy, Ethics & What I Actually Do

Yes. The Computer Girl is woman‑owned and woman-operated business. It’s important to me that clients know they’re supporting a local, independent, women‑led business.

I started The Computer Girl to create a calm, ethical, judgment‑free tech space—especially for people who feel overwhelmed or dismissed in traditional repair shops. My goal is to empower you, not upsell you, and to make technology feel approachable, understandable, and genuinely supportive.

I believe in simple, honest, and ethical computer support. No fluff, no upselling, and no sugarcoating. However, if I can’t fix it, I’ll tell you—because transparency and trust matter more than making a sale.

I offer boutique, personalized, and attentive computer repair and IT support services. Because no two clients have the same needs, no one should have the same experience. I tailor every appointment to you, your comfort level, and your specific goals.

Yes. Everyone is welcome here, and I create a calm, respectful space for all clients. My goal is to make sure you feel safe, supported, and treated with kindness from start to finish.

My clients include small businesses, older people, women‑owned businesses, and anyone who feels intimidated by technology. Many people come to me because they want patient, respectful, one‑on‑one support without judgment or pressure.

I don’t look through your files. I only open what I need to fix the issue you scheduled me for.

Not intentionally. However, if something pops up during normal troubleshooting, I move past it. I don’t go digging.

I don’t hack into anyone’s computer or accounts. I only do ethical, legal work, and I focus on helping you feel confident and in control of your own technology. Because of that, I stay within clear, respectful boundaries.

I don’t install spyware, tracking apps, or anything designed to invade someone’s privacy. Instead, I focus on ethical, transparent tech support that helps you feel confident and in control of your own devices.

I’m here to fix your tech, not judge your life. Because of that, I stay focused on the problem you hired me to solve. I’ve seen all kinds of situations, and I move past anything personal so we can get your device working the way you need.

I don’t keep copies of your data. If I temporarily move files during a repair or transfer, I delete them as soon as the job is done. That way, your information stays private and fully under your control.

I don’t share your information with anyone. Your appointment, your device, and your data stay between us. Because privacy matters, I keep your details confidential and treat your device with the same care I’d want for my own.

Sometimes passwords are needed. If I need access to a specific account or setting, I will ask you to type your password yourself whenever possible. I do not keep records of passwords. If a password needs to be changed, please note it somewhere secure and accessible, as I will not be able to retrieve it.

I work on both. I’m comfortable with Windows, macOS, and most common devices. In addition, I can help you switch between platforms or keep everything working smoothly across your entire setup.

Yes. I transfer your files, photos, settings, and programs when possible, and I set up your new device the way you like it. In addition, I make sure everything works smoothly so you can start using your new computer right away.

Both. I’m comfortable with Windows, macOS, and most common devices.

I fix everyday tech issues like slow computers, strange pop‑ups, Wi‑Fi problems, new device setup, data transfers, and general troubleshooting. If something falls outside my scope, I’ll point you in the right direction so you still get the help you need.

I don’t offer mobile device hardware repair. However, I can help with software issues, backups, account problems, and general troubleshooting. This way, you still get support without risking your device or your data.

I don’t offer mobile device hardware repair. Instead, I can help with software issues, backups, and general troubleshooting.

Yes. I can help you organize and declutter your files and folders. I can also help you delete unwanted files, programs, and bloatware. As we work, I’ll show you simple ways to keep everything tidy so your computer stays easy to use.

Yes. I can clean the dust out of your computer. Because this requires opening the device, the cleaning is done off‑site in my private studio. Once everything is cleaned and reassembled, I drop your device back off so you get it returned in safe, dust‑free condition.

If the problem is not fixable or worth fixing, I’ll tell you honestly and help you understand your options.

I don’t take walk‑ins. All services are by appointment, and this approach lets me give each client focused, uninterrupted time. As a result, you always get a calm, private, one‑on‑one experience without waiting or feeling rushed.

You can visit my Services page to schedule an appointment online. From there, you can choose the service you need and pick a time that works for you.

A typical appointment lasts between 30 minutes and 2 hours. Bigger jobs—like data transfers or deep cleanups—may take longer. In those cases, I take your device to my private studio and drop it back off once the work is complete. This approach keeps your appointment calm, efficient, and interruption‑free.

Please bring your device along with its charger or any accessories related to the issue. If possible, make sure the device is powered on before you arrive. This helps minimize startup delays and lets us get right to work.

I don’t take same-day appointments. However, I’ll get you scheduled as soon as possible so you can get the help you need without waiting longer then necessary.

I offer limited on‑site appointments for certain services. We’ll talk through what you need and decide on the best option together. In many cases, the issue doesn’t require a home or office visit, so we can often save time by handling it remotely or in‑studio.